Pravilnik o vračilih
We want you to be completely satisfied with your LÅWE purchase. If something isn't right, we'll work with you to resolve it quickly and fairly. The information below explains your rights and our return process.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
How to exercise your right of withdrawal To withdraw from your order, contact us before the withdrawal period expires at mail@lawe.me. Please include your order number and a clear statement that you wish to withdraw.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.
To start a return, you can contact us at mail@lawe.me. Please note that returns will need to be sent to the following address: Dobrava Pri Stični 40, 1295 Ivančna Gorica, Slovenia.
If your return is approved, we'll provide instructions for returning your item. Unless the item is faulty or we made an error, return shipping costs are the customer's responsibility.
You can always contact us for any return question at mail@lawe.me.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Product Care
Our leather goods require proper care to maintain their quality. Please follow the care instructions provided with your product. Leather is a natural material that rewards proper care. Damage caused by misuse, accidents, or care contrary to the provided instructions may not be covered under our return policy.
Exceptions / non-returnable items
Returns are not accepted for:
- Personalized or custom-made items, including products with custom embossing, monogramming, or letter annotation, as these are created specifically according to the customer's specifications
- Items showing damage due to improper care or failure to follow care instructions
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Original shipping charges are non-refundable unless required by applicable law. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mail@lawe.me.
Because every piece is handcrafted individually, slight variations in leather grain, colour, and character are natural and are not considered defects.
Return process Once you have notified us of your withdrawal, you must return the goods to us without undue delay and no later than 14 days after your notification. You are responsible for the direct cost of returning the goods unless we have agreed otherwise.
Exceptions The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised.