Politique de remboursement

We want you to be completely satisfied with your LÅWE purchase. If something isn't right, we'll work with you to resolve it quickly and fairly. The information below explains your rights and our return process.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. 

How to exercise your right of withdrawal To withdraw from your order, contact us before the withdrawal period expires at mail@lawe.me. Please include your order number and a clear statement that you wish to withdraw.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

To start a return, you can contact us at mail@lawe.me. Please note that returns will need to be sent to the following address: Dobrava Pri Stični 40, 1295 Ivančna Gorica, Slovenia.

If your return is approved, we'll provide instructions for returning your item. Unless the item is faulty or we made an error, return shipping costs are the customer's responsibility.

US Customers While US law does not require a statutory return period, we extend the same 14-day return window to all customers as a courtesy. The same conditions apply: items must be unused, in original condition, and personalised items cannot be returned.

Israel Israeli consumer protection law grants remote-sale customers the right to cancel a purchase within 14 days of delivery. We honour this right — the same conditions apply: items must be unused, in original condition, and personalised items cannot be returned. Return shipping costs are the customer's responsibility. To initiate a return, contact us at mail@lawe.me with your order number.

You can always contact us for any return question at mail@lawe.me. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Product Care

Our leather goods require proper care to maintain their quality. Please follow the care instructions provided with your product. Leather is a natural material that rewards proper care. Damage caused by misuse, accidents, or care contrary to the provided instructions may not be covered under our return policy.

Exceptions / non-returnable items

Returns are not accepted for:

• Personalized or custom-made items, including products with custom embossing, monogramming, or letter annotation, as these are created specifically according to the customer's specifications
• Items showing damage due to improper care or failure to follow care instructions

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Original shipping charges are non-refundable unless required by applicable law. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at mail@lawe.me.

Because every piece is handcrafted individually, slight variations in leather grain, colour, and character are natural and are not considered defects.

Return process Once you have notified us of your withdrawal, you must return the goods to us without undue delay and no later than 14 days after your notification. You are responsible for the direct cost of returning the goods unless we have agreed otherwise.

Exceptions The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised.

The LÅWE Craftsmanship Guarantee

Every LÅWE piece is handcrafted in small batches and held to an absolute standard of material integrity. We stand behind our work.

Workshop Defects If your piece arrives with any defect attributable to the manufacturing process, contact us within 14 days of receipt. We will replace it immediately, no questions asked.

Structural Integrity We guarantee the durability of our stitching and hardware against manufacturing defects for 2 years from the date of purchase. If a structural failure occurs — a seam separates, a stitch breaks, or hardware fails — contact us and we will make it right.

What "Making It Right" Means At LÅWE's discretion, resolution may take the form of a replacement, repair, or store credit. We will always work toward the outcome that best serves the piece and its owner.

What Is Not Covered The natural development of patina, surface scuffs, colour variation, and general wear from daily use are not defects — they are the hallmarks of premium vegetable-tanned leather and are expected. Damage resulting from misuse, exposure to water or chemicals, or improper care is not covered under this guarantee.

How to Reach Us To submit a guarantee claim, contact us at mail@lawe.me with your order number and a photo of the issue. We aim to respond within 2 business days.